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Terms of use

The visitors of the website agree that:

  • they will use their real details (surname, first name, address, e-mail) on the contact forms.
  • they will use the site in accordance with the Law and in good faith and will not take any actions or make omissions that may cause damage to this website or to any other.

It is strongly forbidden to place an order to purchase products from a member / user using the personal password of the account of another member / user, even if the other member / user whose personal password was used has given his/ her consent before or after use.

In any case, the member / user (natural or legal person) whose account (user account) was used in order to place an order will be fully liable to pay in full for the purchased products.

The same applies in case the personal password, username and account (user account) of a member / user in general is used by employees.

MARKAKIS I&A L.P. reserves the right to freely modify or revise the terms and conditions of transactions from the online store, whenever deemed necessary, and undertakes the obligation to inform traders of any change, through the pages of this online store.

 

Limitation of Liability

MARKAKIS I&A L.P. makes a significant effort so that the content of products and services provided through the website www.markakis.gr is accurate and the terms and delivery times are as mentioned. However, the company is not responsible for any damages that may result from the execution or non-execution of the orders or from delays in execution for any reason, as well as from differences between the description of the product and the product itself.

The online store www.markakis.gr cannot provide any guarantee for the availability of the products, but undertakes the obligation to inform the customers in time regarding the non-availability of a product.

 

Links to other websites

Any reference or link to any another website is provided for the convenience of our users, therefore we are not responsible for its content, products or services. The same applies to any other link provided on an associated website, or to any changes or updates on such websites.

 

Applicable law for dispute resolution

The above terms and conditions of use of www.markakis.gr as well as any modification thereof, are governed by and supplemented by Greek law, European Union law and relevant international treaties. Any provision of the above terms that is opposite to the Law, automatically ceases to be valid and is removed from the present, without affecting the validity of the other terms in any possible way. This constitutes the entire agreement between www.markakis.gr and the member / user of the webpages and services and binds only them (the aforementioned). No modification of these terms will be taken into account and will not be considered part of this agreement unless it has been formulated in writing and incorporated into it. The courts of Heraklion, Crete are the competent bodies for resolving any arising disputes.

 

Fraudulent use of customer credit card

The web store www.markakis.gr dispatches orders that have been paid for by credit card to its holder after confirmation of the order and its details. In case the card is stolen or generally used by an unauthorized person, MARKAKIS I&A L.P. will return the amount of the payment (excluding any bank fees etc.) to an account that has been notified in writing by the legal cardholder or to the buyer himself in cash from the stores of MARKAKIS I&A L.P. This liability applies only to cases of unauthorized / fraudulent use of your credit card for purchases at www.markakis.gr. You are obligated to report the incident to your bank as soon as you become aware of the loss of your credit card, so that it is cancelled and it shall no longer be used by unauthorized persons.

Evaluate your experience through zevioo

Our role is not to deliver simple products, but to offer you a great shopping experience. For this reason, we consider our obligation to fully satisfy your needs. Your satisfaction is important to us and we evaluate it every time you complete a purchase from our store. In order to do it systematically, objectively and with absolute respect of your privacy, we work together with Braincandy SA, hereinafter “Braincandy”, an independent market research company, through the zevioo service. The information we provide to Braincandy is limited to your first name, the initial of your last name, the email and post code of your area for statistical purposes, together with your order information. From its perspective, Braincandy collects and processes your opinion regarding your experience with our store, using various technologies and procedures, in order to safeguard and protect your information from accidental or unauthorized destruction, accidental loss, alteration, prohibited dissemination or access and any other form of improper processing. Braincandy does not process personal data of persons under the age of 16. If you are under 16 please let us know or do not use the webstore. The personal data collected by Braincandy is stored for two (2) years, so that it can be processed. All details of your identity shall then be removed so that statistical analysis information remains available without any association to you. To keep it available so you receive personalized services, you will need to renew your consent by re-purchasing from our store during this period. After each of your evaluations, Braincandy analyzes your preferences and compares them with those of our other customers in order to create personalized product suggestions for you, which are presented to you immediately after your evaluation, on the completion website or via email. We promise you that Braincandy will not contact you for any reason other than ratings, unless you express your desire for them to do so. The evaluation of your experience, after processing and removing any information associated to you, may appear on our website to help other consumers. We may also contact you through the zevioo service, asking for clarification regarding your evaluation, in order to improve our services and therefore your satisfaction. Braincandy is also committed not to sell, transfer or disclose any of your personal information without your consent. This may be given with prior notice.

You have the right to object at any time to the processing of the data concerning your details, or to withdraw your consent at any time. In addition, you have the right to request access to correct or delete your personal information or to restrict processing of your data. You also have the right to object to any processing and to report to a higher authority. You can also request portability or permanent deletion of your personal data. In case you want to exercise your zevioo rights, you may contact us or Braincandy directly at contact@zevioo.com. All elements of the zevioo service, including indicative and non-restrictive texts, formalities and written materials, reviews and any form of written texts of visitors or customers of the cooperating stores, are considered intellectual and industrial property, owned by zampple, or third parties who have been granted the right of use or exploitation. By using the service, you grant Braincandy the exclusive use and exploitation of your ratings, as well as any other information of any kind included in them. It is strongly forbidden for any part of this website to be reproduced, republished, stored, sold, transferred, sent, published, executed, downloaded, translated and modified in any way and by any means, partially or fully. Any offense of the industrial and intellectual property of Braincandy is also strongly forbidden without Braincandy’s consent.

Customer Information Filling Form

Your personal data is used by our company exclusively for the purpose of executing contracts with our customers and for providing satisfactory services. It is not disclosed to any third party in any way. Our company has complied with the General Data Protection Regulation (GDPR). If you wish us to electronically send you information about offers, promotions and new product arrivals you can subscribe to the field “Newsletter” at the bottom of the webpage or select the option "I wish to be informed about news & offers of www.markakis.gr". The field is on the page "Login | Registration", in the form of New User Registration. It is also in “Registered user” of www.markakis.gr in “Account Information” in the “Email Updates” field. By selecting the option “I wish to be informed about news & offers of www.markakis.gr", you agree to sending information via e-mail. If you have previously selected this option and you wish to unsubscribe, you can unclick the option “I wish to be informed about news & offers of www.markakis.gr” from the “Account Information” webpage, in the “Email Updates” field.

Additionally, the “Cart Reminder” function is activated where you receive updates in case you have added products to the shopping cart, you have proceeded but haven’t completed the order.

Newsletter

In order to be informed via email with information, offers, promotions and new products, you consent to receiving informative e-mails, newsletters. Your personal data is used and processed only for the purpose of your information. You can unsubscribe any time you wish from the list of recipients of our newsletter by clicking on the option "Unsubscribe from the list of recipients". This option also exists on the informative Newsletter in the following form "You are receiving this email because you have subscribed to the list of updates of the Markakis Optical Center. If you no longer wish to hear our news, receive discounts and offers on the biggest optic brands, click here. "With the option “Click here”, you unsubscribe from the Newsletter automatically. Our company adheres to the principles and implements the provisions of the General Data Protection Regulation (GDPR).

The operation of the webstore is governed by the current Code of Ethics for E-Commerce, which you can access HERE.

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Company information

I & A MARKAKIS L.P. "MARKAKIS OPTIKA" | 33 Kalokairinou Ave. PC 71202, Heraklion | VAT No.: 999484611 | GEMI No. (General Electronic Commercial Registry): 077859327000

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