FAQ

• Payment via credit, debit, or prepaid card
• Cash on Delivery (COD) upon receiving your order
• Bank deposit/transfer to one of our bank accounts
• Pay in 3 interest-free installments via Klarna

Yes, placing an order and completing your payment online is completely safe.

Your personal data is transmitted securely through our system, and we do not store any financial information regarding your transactions. All transactions are processed through certified providers/services (partner banks, PayPal).

For purchases over €40, free shipping is provided (within Greece).

For international orders or purchases under €40, shipping fees vary depending on the delivery destination.

You can contact us for more information HERE.

You can choose from a wide range of payment methods, all of which are equally secure. When paying by card, transactions are conducted directly within a secure, encrypted banking environment.

You can return a product within 10 days of delivery by contacting us by phone at +30 2810 287211 or via email at sales@markakis.gr.

The product must be in its original received condition, unused, and in its complete original packaging.

Returns or exchanges are not accepted for custom-ordered contact lenses, including toric (astigmatism), multifocal, and prescription colored lenses.

Return shipping costs are the responsibility of the customer.

Certainly. The sunglasses will be gift-packaged and shipped directly to the recipient, while the receipt will be sent electronically solely to the buyer.

Before dispatch, most frames are adjusted to a standard, balanced fit. If you find that further alignment is required, you can visit a local optical shop or send them back to us so our optical team can adjust them according to your preferences.

The package contains all original documents, certificates of authenticity, and warranties, as well as a protective hard case, a microfiber cleaning cloth, and often an additional soft pouch.

You will need your current prescription values (sphere, cylinder, axis), your pupillary distance (PD), and any relevant notes provided by your ophthalmologist or optometrist.

You can reset your password quickly and easily. Click on the "Forgot your password?" link, enter the email address associated with your account, and click "Reset".

Within a few minutes, you will receive an email containing instructions and a link to set a new password.

Purchasing your eyewear from an authorized, reputable optical boutique ensures that the lenses meet all mandatory UV400 safety certifications and legal protection standards.

CE stands for Conformité Européenne (European Conformity). It certifies that the manufacturer conforms to all mandatory health, safety, and environmental protection standards established by European Union legislation.

Category "2" lenses are ideal for medium sunlight, offering moderate glare protection and letting through 18–43% of visible light.

Category "3" lenses are ideal for bright, sunny conditions (typical Mediterranean climate), allowing 8–18% light transmission while ensuring optimal visual comfort.

Category "4" lenses provide 3–8% light transmission. They are extremely dark, engineered specifically for extreme glare (high-altitude mountaineering, glaciers, open sea), and are strictly unsuitable and dangerous for driving.

Category "4" provides 3–8% light transmission and is specially designed for extreme glare environments such as glaciers, high altitudes, and nautical expeditions. For everyday use or driving, category 3 is recommended instead.

Mineral glass lenses offer unmatched scratch resistance and exceptional optical clarity, but they are heavier and susceptible to shattering upon impact. Polycarbonate and organic (CR-39) lenses are significantly lighter and shatter-resistant, though more prone to surface abrasions if not properly cared for.

Polarized lenses feature specialized microscopic filters that block horizontal glare. Depending on the brand, materials, and additional coatings, polarized upgrades typically add €30 to €80 per pair.

Polarized lenses specifically neutralize reflected glare from flat horizontal surfaces (asphalt, water, hoods). Mirrored lenses reduce overall ambient light intensity by deflecting sunlight, offering a bold style statement but without active horizontal glare elimination.

Both options provide distinct advantages: polarized lenses cut roadway reflections and dashboard glare, while quality anti-reflective coatings eliminate internal reflections and visual fatigue.

Polarized lenses combined with mirrored finishes provide the highest level of reflection suppression on water. In addition, floating frames made from buoyant polymers are highly recommended for nautical sports.

Photochromic lenses are dynamic prescription lenses that remain clear indoors while filtering harmful blue light from screens. When exposed to outdoor UV radiation, they automatically darken (reaching up to ~70% tint), eliminating the need to switch between two pairs of glasses.

Yes, modern premium blue-light filtering lenses and targeted anti-reflective coatings are engineered to neutralize visual fatigue while preserving natural, realistic color rendition.

Yes, prescription polarized lenses are readily available. High-index thinning technologies allow the lenses to be made up to 40% thinner and lighter, ensuring an elegant aesthetic profile even with higher prescriptions.

In most instances, yes. The frame must not have an extreme wrap-around curve (high base curve) and should not be disproportionately oversized relative to your prescription.

There is a wide variety of tint shades, gradients, and index options for nearsightedness. To keep lens edge thickness minimal, flatter and more compact frame geometries are advised over large, oversized models.

Since optical dispensing depends on individual parameters (refraction power, pupillary distance, frame dimensions), please feel free to call us or visit our store so our opticians can tailor the ideal package to your needs.

Select a frame with ample orbital coverage extending from the brow line to the cheekbones. Contoured or subtle wrap-around frames with broader temples offer superior protection against ambient wind and airborne particles.

Fit-over sunglasses must slightly exceed the total width and height of your optical glasses. They are a practical, cost-effective solution for shielding your primary glasses from everyday wear and sun exposure.

Yes, replacement sun lenses with new tint colors, polarizing filters, or darker absorption grades can easily be installed in your existing frame.

Prolonged exposure to elevated temperatures (above 30°C / 85°F, such as inside a locked car glovebox) causes thermal shock that degrades optical coatings. Once damaged, lens replacement is necessary.

Rinse lenses under lukewarm water to remove abrasive dust, then dry them using the dedicated microfiber cloth provided. Wash microfiber cloths periodically (without fabric softener). Avoid alcohol-based household detergents, paper towels, and clothing, and use dedicated optical lens sprays.

Unfortunately, scratches cannot be polished out of optical lenses, as doing so destroys the precision curve and protective coatings. Scratched lenses should be replaced.

The first number (52) indicates the lens width across its widest point. The second number (18) is the bridge width across the nose. The third number (140) indicates the temple arm length. All measurements are in millimeters (mm).

Measure your facial width from temple to temple. The total width of the frame should approximately match this distance, with the upper rim following your natural eyebrow line and the bridge resting comfortably without pinching.

While personal comfort is subjective, acetate frames distribute weight evenly over the nose bridge and offer exceptional durability. Metal frames are generally lighter, more discreet, and feature adjustable nose pads for a custom fit.

Acetate (cellulose acetate) is a premium, plant-based polymer derived from cotton and wood pulp fibers. It is hypoallergenic, flexible, highly durable, and capable of retaining deep, rich colors far better than standard plastics.

In eyewear, pricing reflects manufacturing standards and material integrity. Premium frames utilize high-grade barrel hinges, hypoallergenic titanium or milled acetate, superior optical-grade lenses, and provide significantly greater longevity.

For high impact resistance, look for flexible frames made from memory elastomers, TR90 nylon, or rubberized finishes designed specifically for sports and active duty.

Frame design directly dictates edge thickness. For high minus prescriptions, choose smaller, rounded, or oval acetate frames that conceal lens edges and reduce peripheral bulk.

Bold oversized silhouettes with tinted lenses, sharp geometric angles (hexagons and octagons), modern angular cat-eyes, and reworked vintage aviators featuring colorful lenses are among the most contemporary styles.

An optician can adjust the temple curve behind your ears to provide a more secure fit. You can also add discreet anti-slip silicone temple ear grips or an eyewear strap.

We strongly advise visiting a licensed optician. Adjusting frames without professional tools can crack the bridge, snap solder points, or warp the lens grooves.

Look for straight bayonet temples or ultra-thin flat metal arms that slide smoothly inside helmet padding and under headphone cushions without pressure points.

Metal frames with adjustable nose pads on pad arms are ideal, as they can be brought closer together to comfortably accommodate narrower nasal bridges.

If your glasses sit crooked, slide down, leave deep red marks, or touch your eyelashes and cheeks, an optician can rebalance temple angles, adjust nose pads, and restore factory symmetry.

In most instances, repairs are feasible. Authentic replacement hinges, screws, and temple arms are readily sourced from manufacturers, which is significantly more economical than replacing the entire pair.

Authorized optical retailers can order authentic, model-specific factory spare parts using the serial code printed inside your frame's temple arm.

You can use digital "Virtual Try-On" tools on supported e-shops to preview frames in real time. Visiting an optical boutique in person remains the most reliable way to assess fit and proportions.

Round faces are balanced best by structured, angular frames—specifically rectangular, bold square, and upward-swept cat-eye designs that add definition.

Filter by lens width: sizes under 42 are junior/kids models, while widths between 44, 46, and 48 mm correspond to small adult fits.

Check the bridge width (DBL) and vertical lens height measurements against a pair that fits you well. Alternatively, choose frames with adjustable nose pads to elevate the frame off your cheeks.

Classic designs like the Aviator, Wayfarer, and browline Clubmaster are versatile icons that pair seamlessly with professional and formal attire.

Compact frames offer unmatched lightweight practicality for all-day use. If opting for dramatic oversized frames in photos, ensure premium optical-grade lenses to avoid peripheral visual distortion.

A statement frame adds personality to special events and elevates simple outfits, while a reliable, durable daily pair handles commutes, sports, and outdoor activities with ease.

Always purchase from an authorized optical retailer. Check for complete business credentials (physical store address, tax/VAT ID), secure HTTPS protocols, authentic customer reviews (e.g., Google Reviews, Trustpilot), and an established social media presence.

Choose established e-shops that provide transparent terms of service, clear return policies, diverse and verified payment gateways, verifiable contact numbers, and legitimate domain registrations.

Total costs are itemized transparently in your Shopping Cart and during final Checkout once your delivery destination and payment method are selected.

Verify whether the store offers full monetary refunds or only store credit, the return window duration (typically 14 calendar days), and return postage terms. All original tags, cases, and protective packaging must remain intact.

Yes, exchanges for alternate sizes, colors, or models are readily supported.

Package the item in its protective hard case, wrap it securely in bubble wrap or protective padding, and place it inside a sturdy shipping box identical to how it was originally delivered.

When purchasing from our online store (markakis.gr), returns and gift exchanges are simple and straightforward. Our customer service team is readily available via email, phone, or social media to assist the recipient with finding their ideal replacement.

You can purchase replacement accessories online, or visit our optical store for immediate assistance and genuine brand replacements.